Unveiling the Hair Repair Dilemma: Insights from Our Survey

Let’s take a look at what our Beauty Buddies have to say on the subject.

The hair care industry is a booming sector, driven by consumers’ relentless pursuit of healthy, lustrous locks. A cornerstone of this market is hair repair products, promising to reverse the damage inflicted by styling tools, chemical treatments, and environmental aggressors. From budget-friendly drugstore options to high-end salon treatments, the market is flooded with a dizzying array of products claiming to restore hair to its former glory.

However, the effectiveness of these products can fall short of consumer expectations. With a multitude of ingredients and technologies it can be challenging for consumers to discern which products will deliver the results they are after. This confusion creates a significant opportunity for brands to differentiate themselves by providing transparent, effective and consumer-centric solutions.

Understanding the Damage

Before we delve into solutions, it's crucial to understand the root of the problem. Consumers are facing a myriad of hair challenges, including:

  • Heat damage: From curling irons to straighteners, our tresses are constantly under fire.

  • Color-treated woes: Bleaching and dyeing can leave hair brittle and dull.

  • Environmental aggressors: Pollution, sun exposure, and hard water take a toll.

  • Internal factors: Stress, hormonal changes, and nutritional deficiencies also impact hair health.

Understanding the Hair Repair Journey

Our survey delved into various aspects of hair care, including:

  • Hair Condition: We explored the most common hair issues, such as dryness, frizz, damage, and hair loss, to identify the primary concerns of consumers.

  • Hair Washing Habits: Understanding how frequently people wash their hair provides crucial information about product usage and potential scalp health issues.

  • Product Preferences: By examining the hair care products consumers regularly use, we can identify gaps in the market and opportunities for new product development.

  • Repair Product Usage: We explored the types of hair repair products consumers rely on, their frequency of use, and their perceived effectiveness.

  • Professional Treatments: Insights into salon visits and preferred treatments help us understand the role of professional care in consumers' hair repair routines.

  • Scalp Health: By focusing on scalp concerns and treatments, we can identify potential areas for product innovation and address underlying hair issues.

The results:

To gain a deeper understanding of consumer needs and preferences, Beauty Buddy conducted a comprehensive survey. By examining the results, we can uncover valuable insights into the hair repair journey and identify key areas for product innovation. By delving into consumer habits, concerns and product experiences, we aim to uncover the underlying challenges and opportunities within the hair care market.

Insights can be powerful and can provide a roadmap for brands seeking to create truly effective and consumer-centric hair repair solutions.


89% of Beauty Buddies surveyed reported having at least one hair concern.


Hair Condition

The most commonly reported issues were frizzy hair (66%), dry hair (64%), and damaged hair (60%).

Additionally, 39% of respondents mentioned thinning hair, while 23% reported having oily hair.

In contrast, only 11% of those surveyed described their hair as normal, highlighting that a significant majority face challenges with their hair condition.


Hair Washing

The frequency of hair washing among respondents varies significantly.

The majority, 74%, wash their hair every 2-3 days, reflecting a common hair care routine.

Meanwhile, 14% of respondents wash their hair once a week, and 11% wash their hair daily.

A very small percentage, 1%, reported washing their hair less than once a week.

These results illustrate the diverse hair care habits within the Beauty Buddies community, indicating different preferences and possibly varying hair care needs.


Hair Care Products

Respondents regularly use a variety of hair care products to maintain their hair.

The most commonly used products are shampoo (99%) and conditioner (96%), indicating these are essential items in most hair care routines.

Hair masks are used by 73% of respondents, while leave-in conditioners are used by 70%.

Additionally, heat protectants are used by 68% and hair oils by 67%.

These results highlight the diverse range of products that Beauty Buddies incorporate into their hair care regimens to address different hair needs and concerns.


Hair Repair Products

To address and treat their hair challenges, those surveyed use a range of hair reconstruction solutions.

The most popular products are hydrating treatments, used by 78% of respondents, and deep conditioning treatments, used by 75%.

Additionally, 65% of respondents use split end repair products, and 55% use anti-breakage treatments.

Bonding treatments are used by 42%, while protein treatments are used by 36%.

These outcomes demonstrate the many hir repair products Beauty Buddies use to preserve and mend their hair.


Frequency of Usage

The frequency of using hair repair products varies among Beauty Buddies surveyed.

The majority, 69%, use hair repair products weekly, while 17% use them daily.

A smaller group, 8%, use these products monthly, and 6% use them occasionally.

Notably, none of the respondents reported never using hair repair products.

These findings show that Beauty Buddies are very dedicated to following regular care and repair regimens for their hair.


Effectiveness of Repair Products

The survey results reveal that repair products have had a positive impact on hair condition for many users.

Specifically, 32% of respondents reported a significant improvement, and 49% noted some degree of improvement.

However, 19% of participants either did not observe substantial benefits or felt that the products were not effective for them.

Overall, these findings indicate that while repair products are beneficial for a majority, there is still a notable percentage of users who have not experienced significant results.


64% of Beauty Buddies surveyed have not received professional hair treatments at a salon, while 36% have had such treatments.

Professional Hair Treatments

Among respondents who have tried professional hair treatments, the survey reveals that 70% have opted for a keratin treatment, making it the most popular choice.

Additionally, 38% have experienced a scalp treatment, which focuses on improving scalp health.

33% have undergone a protein treatment designed to strengthen and repair hair, while 21% have had a Brazilian blowout for smoother and frizz-free hair.

Lastly, 14% have used hair botox, a treatment aimed at restoring hair’s vitality and shine.


Salon Visit Frequency

The survey results indicate that a significant portion of respondents, 51%, visit a salon for hair treatments rarely or never.

For those who do seek salon treatments more regularly, 21% schedule their visits every 2-3 months, while 15% opt for a visit every 6 months.

A smaller group, 11%, makes salon appointments yearly.

Only 2% of respondents visit the salon monthly for hair treatments.

This data highlights a diverse range of frequencies in salon visits, with a substantial number of people choosing less frequent or occasional salon experiences.


Scalp Concerns

When we asked about scalp concerns, the most common issue reported is a dry scalp, affecting 41% of those surveyed.

33% of respondents experience an itchy scalp, while 29% deal with dandruff.

26% have concerns about an oily scalp, and 12% report experiencing scalp sensitivity.

Additionally, 21% of respondents indicated that they do not have any particular scalp concerns.

This distribution underscores the diversity of scalp concerns faced by individuals and highlights the need for targeted scalp care solutions.


Scalp Treatment Usage

The survey indicates that 62% of respondents regularly use scalp treatments, suggesting a significant interest in maintaining scalp health.

In contrast, 38% of respondents do not use these treatments.

This distribution highlights a notable preference for scalp care among the majority, while a substantial portion of individuals opts not to incorporate these treatments into their routine.


Scalp Treatment Products

Among respondents who incorporate scalp treatments into their routine, 36% use scalp scrubs to exfoliate and refresh their scalp, while another 36% apply scalp serums designed to nourish and treat specific scalp issues.

31% of individuals utilize scalp oils to provide hydration and improve scalp health.

Additionally, 27% opt for anti-dandruff treatments to manage and alleviate dandruff-related problems.

21% use scalp masks for deep conditioning and targeted treatment.

This range of treatment preferences illustrates the varied approaches individuals take to address and maintain their scalp health.


Are you keen to gather valuable feedback and insights directly from your target audience? Don't hesitate to reach out to us today to discuss the exciting possibilities of running targeted surveys. Let us help you achieve your goals!

We understand the importance of knowing your target audience. Do you make assumptions about your consumers, their preferences, opinions and needs? Understanding your consumers is key to ensuring your business decisions are well-informed and effective.

AT PXBB we run targeted survey campaigns, through Beauty Buddy the app, for our clients. Surveys provide answers, generate fresh data and insights, they substantiate assumptions and also help identify new trends.

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